The Sales Operations Director (VP Level) is responsible for enterprise operations that optimize workload processes, applications, operational efficiencies, and scaled sales enablement for enterprise, regional, divisional, geographic businesses, vertical(s), and market segment implementation.  This is a newly created role in alignment with Gilbane's growth strategy and will report directly to the head of Global Sales and Marketing.  

Who are we?

As a Top-10 ENR Contractor, Gilbane is a team of world class people building remarkable communities.  A family-owned business with 45 offices across the globe, we have been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the U.S., Gilbane is committed to delivering projects safely and on-time.  You will support an organization that builds schools, labs, hospitals, corporate offices, sports arenas and more! 

Who Are You?

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.

Your core values match Gilbane’s:  Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.

Baseline Policy, Process, and Budget Management:

• Accountable for department baseline updates and revisions
• Ensure process for RFP/RFQ/third-party questionnaires, vendor registrations or other documentation required to progress opportunities is efficient and scalable
• Responsible for the data integrity of CRM.  Monitor system adoption, data compliance and governance in addition to performing continuous review of baseline policies and processes to drive standardization
• Assist enterprise level and local management in identifying and resolving sales administration and operational problems/bottlenecks and assist in implementation of organizational strategies and best practices
• Assist enterprise level and local management in identifying and resolving sales administration and operational problems/bottlenecks and assist in implementation of organizational strategies and best practices
• Propose and drive any other initiatives approved by management that contribute to long-term Sales and MarCom operational and organizational excellence
• Drive enterprise budget performance while providing divisional and local businesses with guidelines for budgetary expectations
• Audits unit activities periodically for compliance to business procedures and workflows
• Vendor relations and negotiations
• Travel up to 30%

Market Research and Forecasting:

• Analyze sales data and market trends to identify opportunities for growth and make recommendations for new business opportunities or partnerships
• Provide market insights to the enterprise from qualified research entities
• Develop tools and secure resources to communicate competitive intelligence factors, differentiation strategies, and distribute across the enterprise to improve divisional and business unit winning advantage

Training and Development Programs: 

• Provide first-tier support for any end-user process questions in CRM
• Maintains role context and performance expectations for high performing enterprise and locally based marketing and sales support teams
• Drive decision-making that will lead to enhancements and process improvements
• Build a high-performing team and build bench strength for future leadership roles - ability to identify top talent, provide ongoing coaching/feedback, manage dynamic change, identify training needs to enhance skill sets, and conduct career path discussions and progression planning
• Identify and reinforce positive leadership behaviors to drive change and raise the bar on performance

EXPERIENCE/EDUCATION

• Bachelor's degree in business, marketing and communications or related field
• 15+ years of experience in sales, marketing and communications
• Experience and knowledge in the Built Environment
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Well-organized, detail oriented and excellent analytical skills
• Strong leadership qualities, business acumen, and strategic thinking
• Deep national Industry, Government and Client relationships
• Executive presence and board-level presentations skills
• Experience in developing profitable strategies and implementing vision
• Knowledge of finance, market portfolios, risk management, and performance management
• Knowledge and experience with multiple geographic markets
• In-depth knowledge of general management best practices
• An entrepreneurial mindset with outstanding organizational and leadership skills
• Critical thinking and problem-solving skills
• Excellent communication and public speaking skills
• Thrives in a private company ownership structure

Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.    

For Providence, RI this ranges from $204,200.00-280,700.00 plus benefits and retirement program.

For Chicago, IL this ranges from $213,800.00-294,000.00 plus benefits and retirement program.

For Boston, MA and Arlington, VA (DC) this ranges from $227,400.00-$312,700.00 plus benefits and retirement program.

For New York City this ranges from $248,800.00-$342,100.00 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.