The Operations Director is responsible for all maintenance and custodial operations for a student housing community. Responsibilities generally include budget development and monitoring, staffing and personnel issues, research, and facilities maintenance and improvement in support of Key Performance Indicators (KPIs).

• Ensure compliance with all agreements, and contracts pertaining to the facilities.
• Overall leadership and direction of the facilities in line with performance to KPIs.
• Oversee the development and manage the detailed annual operating budgets for each asset.
• Responsible for strategic financial decisions, including cash flow forecasting and cash flow management.
• Ensure that the business achieves all of its objectives, including performance standards.
• Prepare all required reports.
• Maintain a visible presence within the Community, attending functions, establishing contacts and developing and maintaining relationships across various stakeholders and constituents..
• Oversee the operation, staffing, performance and development of the Property Management service delivery staff.
• Ensure client satisfaction by providing seamless operations; demonstrate leadership, responsiveness and creativity.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by Gilbane.
• Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
• Establish and maintain a risk and incident log for the facilities.
• Create and manage the capital expenditure budget in line with asset management plan and other capital expenditure demands.
• Effectively manage refurbishments or major special projects while minimizing impact on the on-going management of the facility.
• Ensure that all work orders are recorded into the work order system and close out within the prescribed timeframe.
• Ensure that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence.
• Be a positive role model for residents throughout the facilities.
• Establish positive relationships both formally and informally within the organization.
• Establish positive relationships with creditors, suppliers and other stakeholders.
• Be a positive role model for staff at the Community.
• Conduct annual and mid-year performance reviews.
• Know all associated legal documentation for the facility, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.
• Handle legal matters at the local level, with corporate legal counsel in support.

EXPERIENCE/EDUCATION

• A Bachelor’s Degree in Business Administration or a related field.
• A minimum of four (4) years of student housing operations management experience and/or property management experience of multi-family properties
• A minimum of 6 years total experience in Property Management.
• 2 years’ experience managing a 500-unit portfolio. 

KNOWLEDGE, SKILLS & ABILITIES

• Strong interpersonal, communication and mediation skills.
• An understanding of Generally Accepted Accounting Principles (GAAP) and the ability to interpret rent rolls, financial statements, cash flow analysis and standard financial reports.
• Computer literacy with a basic understanding of word processing and spreadsheet programs (Microsoft Windows preferred) and. Competency in industry related software such as YARDI, RealPage or Entrata or equivalent is preferred.
• Self-motivation, positive attitude, team player mentality and strong customer service orientation.
• Certified Property Manager (CPM) and Accredited Residential Manager (ARM) preferred.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.